Terms & Condition

General Information

Welcome to Inga Michaelsen's (“we”, “us”, “our”) official website (the “website” or “site”). These Terms of Service (these “Terms”) describe the terms and conditions of how we supply content, products and services to you (“You” and, where applicable, “Your”) through our website, apps, and other digital and online services (collectively, the “Services”). By using the Services, you agree that your use of the Services, and the data we receive from you and relating to you in connection with the Services, is governed by these Terms of Service and our Privacy Policy.

You may also be asked to click “I accept” at the appropriate place prior to your purchase access of the Services. At such time, if you do not click “I accept”, you may not be able to complete your purchase or gain access to the Services. 

In order to participate in certain Services, you may be required to agree to additional terms and conditions; those additional terms are hereby incorporated into these Terms. Where such terms are inconsistent with these Terms, the additional terms shall control.

If you are agreeing to these Terms on behalf of a company or other legal entity, you hereby represent that you have the authority to bind such entity to these Terms, in which case the term “You” shall be construed to refer to such entity.  You further acknowledge that You will be responsible for ensuring the compliance with these Terms of all individuals using the Services on your behalf, and that any actions by such individuals in connection with the Services will be treated as Your actions for purposes of these Terms. You further acknowledge that You will be responsible for ensuring the compliance with these Terms of all individuals using the Services on your behalf, and that any actions by such individuals in connection with the Services will be treated as Your actions for purposes of these Terms.

Inga Michaelsen reserves the right to change or update these Terms, or any other of our policies or practices, at any time, and will notify users by posting such changed or updated Terms on this page. Any changes or updates will be effective immediately upon posting to www.ingamichaelsen.com. Your continued use of the Services constitutes your agreement to abide by the Terms as changed. Under certain circumstances we may also elect to notify you of changes or updates to our Terms by additional means, such as messages within the Services or via email.

Our contact email address for purposes of these Terms is inga@ingamichaelsen.com. All correspondence to Inga Michaelsen including any queries you may have regarding your use of the Services or these Terms should be sent to this contact email address.

THESE TERMS INCLUDE AN AGREEMENT TO RESOLVE DISPUTES BETWEEN YOU AND INGA MICHAELSEN THROUGH BINDING ARBITRATION, AND A WAIVER OF THE RIGHT TO CONDUCT SUCH PROCEEDINGS ON A CLASS BASIS, AS SET FORTH UNDER THE HEADING “BINDING ARBITRATION; WAIVER OF CLASS CLAIMS” BELOW.  IN AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE DISPUTES WITH US PURSUANT TO THE TERMS OF THE “BINDING ARBITRATION; WAIVER OF CLASS CLAIMS” SECTION, AND YOU WAIVE THE RIGHT TO PURSUE SUCH CLAIMS IN COURT BEFORE A JUDGE OR JURY (SUBJECT TO THE EXPRESS EXCEPTIONS DESCRIBED BELOW). IN AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE DISPUTES WITH US PURSUANT TO THE TERMS OF THE “BINDING ARBITRATION; WAIVER OF CLASS CLAIMS” SECTION, AND YOU WAIVE THE RIGHT TO PURSUE SUCH CLAIMS IN COURT BEFORE A JUDGE OR JURY (SUBJECT TO THE EXPRESS EXCEPTIONS DESCRIBED BELOW).

Right of Refusal

Inga Michaelsen reserves the right to refuse your participation in our Services in our sole discretion, subject to applicable law. In addition, we, in our sole discretion, reserve the right to suspend or terminate your use of the Services as a result of your fraud or breach of any obligation under these Terms or any negative impact to other users of the Services caused by you, as determined by Positive Intelligence in our sole discretion. Such suspension or termination may be immediate and without notice.

Terms of Sale

Access to certain materials on the Services is made available for purchase (“Products”). Your payment for any access to any Products is subject to the following terms:

Fees. The amount of, and terms applicable to, the fees for any Products will be made available via the Services at time of purchase. You may pay for access to the Products in full at the time of your purchase or pursuant to any installment payment plan that we make available.

Installment Payment Plans. If you select an installment payment plan, you hereby grant us permission to automatically charge the applicable fee to your designated payment method at the beginning of each applicable payment period until all payments have been completed, all subject to the terms made available via the Services at the time of your purchase. If you select an installment payment plan, you agree to keep your designated payment method information, including all billing information, current, complete and accurate while any aspect of the payment plan remains outstanding.

Valid Payment Methods. Only valid payment methods acceptable to us, or our designated payment processors, may be used to purchase access to the Products. By submitting your order to purchase access to the Products, you represent and warrant that you are authorized to use your designated payment method and authorize us, or our designated payment processors, to charge your purchase to that method. If your payment method cannot be verified or is invalid, your order may be suspended or cancelled automatically. You must resolve any problem we, or our designated payment processors, encounter in order to proceed with your order.

Refunds. Please consult our Refund Policy (set forth below in these Terms) for information regarding any refunds that may be available for any Products. To be eligible for a refund, you must make a refund request through our customer service team (Inga@ingamichaelsen.com) within the applicable time period set forth in the Refund Policy.

No Cancellations. Other than as expressly stated in our Refund Policy, all sales are final and we do not offer any refunds or cancellations. If you select an installment payment plan, you are obligated to complete all installment payments.

Failure to Pay. A failure to pay an installment payment related to any of the Products may result in the immediate suspension or termination of all Services. Upon suspension or termination, you will no longer be able to access your account and any Services. To maintain access to your account and all corresponding Services, your account and payments must be current and in good standing for all programs and Services for which you have registered. Pursuant to our Refund Policy, if your account is suspended or terminated for a failure to pay, you will not receive any refund except at our sole discretion and any scheduled automatic renewals will not occur.

Errors in Charges. In the event of an error that results in an incorrect charge, we reserve the right to correct such errors and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any erroneous amount charged. In addition, we may, in lieu of a refund as provided in this paragraph, opt to provide you with a service credit, with a value equal to the amount incorrectly charged to your payment method.

Taxes. You are responsible for any applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with your purchase. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and we reserve the right to collect such taxes or other fees from you at any time.

Automatic Renewal Terms. Certain Services are made available through ongoing subscriptions (“Subscriptions”). By enrolling in a Subscription program, you agree that a Subscription fee will be billed at the price you agreed to when subscribing to the payment you provide for the then-current Subscription period on a recurring basis until you cancel. The time period and recurring nature of the Subscription will be stated at the time you enroll in the applicable Subscription. If you do not wish for a recurring Subscription to renew automatically, or if you want to change or cancel your Subscription, please email us at inga@ingamichaelsen.com. If you cancel your Subscription, your Subscription will terminate immediately. You are not eligible for a prorated refund of any portion of the Subscription fee paid.

Access to Services. Upon payment in full for a program advertised as “lifetime access,” you will receive access to the program that you purchased for the duration of the time Inga Michaelsen and Positive Intelligence operates the Services and that specific program, subject to these Terms. We reserve the right to discontinue programs and adjust the Services and programs at our sole discretion. For Subscription programs (i.e., programs not designated as “lifetime access”), you will only receive access to the Services during the term of your Subscription, subject to the requirement to be in “good standing” as set forth above.

Changing Fees and Charges

We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of the Services. We will notify you at least 30 calendar days in advance of any such change. If you do not agree to the change, you may cancel your membership or applicable Subscription(s) in your account settings or by emailing inga@ingamichaelsen.com.

Refund Policy

To be eligible for a refund, you must make a refund request through our customer service team (inga@ingamichaelsen.com) within the applicable time period for your program as set forth below.

Our standard refund policy is a 30-day, 100% money-back guarantee. 

If you are unsatisfied with a Purchase, email inga@ingamichaelsen.com during the first 30 days after you submitted the Purchase. We’ll refund 100% of your purchase price. 

If a different refund time period or other terms are expressly set forth in the terms provided at the time you make a particular purchase, those terms will control any refunds available for that purchase.

Our Copyrights

Unless otherwise indicated, the Services, including all content, video and other materials on or made available via the Services, are the proprietary property of Positive Intelligence and its licensors and are protected by Canada and international copyright laws.  Any use, copying, redistribution and/or publication of any part of the Services, other than as authorized by these Terms or expressly authorized in writing by us, is strictly prohibited. You do not acquire any ownership rights to any content, video and other materials on or made available via the Services, and we reserve all rights not expressly granted in these Terms. Any use, copying, redistribution and/or publication of any part of the Services, other than as authorized by these Terms or expressly authorized in writing by us, is strictly prohibited. You do not acquire any ownership rights to any content, video and other materials on or made available via the Services, and we reserve all rights not expressly granted in these Terms.


Feedback

Any inquiries, feedback, suggestions, ideas, other information which is not part of your use of the Services that you provide to us (collectively, “Feedback”) will be treated as non-proprietary and non-confidential. By transmitting, uploading, posting, emailing, or otherwise submitting Feedback to the Services, you grant, and you represent and warrant that you have the right to grant, to Positive Intelligence an irrevocable, perpetual, non-exclusive, royalty free, worldwide license to use, telecast, copy, perform, display, edit, distribute and otherwise exploit the Feedback, or any portion thereof and any ideas, concepts, or know how contained therein, with or without attribution, and without the requirement of any permission from or payment to you or to any other person or entity, in any manner (including, without limitation, for commercial, publicity, trade, promotional, or advertising purposes) and in any and all media now known or hereafter devised, and to prepare derivative works of, or incorporate into other works, such Feedback, and to grant and authorize sublicenses of the foregoing without any payment of money or any other form of consideration to you or to any third party. You also acknowledge that your Submissions will not be returned to you and that Positive Intelligence has no obligation to acknowledge receipt of or respond to any Feedback. If you make a Feedback, you represent and warrant that you own or otherwise control the rights to your Feedback. You agree to indemnify Inga Michaelsen and its affiliates for all claims arising from or in connection with any claims to any rights in any Feedback or any damages arising from any Feedback.

Services Disclaimer

The information contained in the Services is for general information purposes only. While we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Services or the information contained on the Services for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Except as expressly provided to the contrary in writing by Inga Michaelsen, the Services are provided on an “as is” basis without warranties of any kind, and, to the extent permitted by applicable law, Inga Michaelsen disclaims all statutory and implied warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Medical Disclaimer

Inga Michaelsen is a provider of online and mobile professional coaching content. We are not a health care or medical device provider, nor should our Services be considered medical advice.Inga Michaelsen makes no claims, representations or guarantees that the Services provide a therapeutic benefit.

Any advice or other materials in the Services are intended for general educational and informational purposes only, and the use of such advice or other materials are undertaken at your own risk. Coaching is NOT a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment. Coaching is not to be used in place of any form of diagnosis, treatment, or therapy. The content should not substitute for medical advice from a qualified health care professional, medical or psychological (mental) diagnosis, treatment and care. 

There are elements of our programs that are challenging and you may experience strong emotions or trigger past experience of trauma. Inga Michaelsen is not responsible for individual reactions to the content of any coaching content received in connection with the Services. If you feel you cannot participate and stay safe, please discontinue your use of the Services and consult with a trauma-informed mental health practitioner. 

You should not discontinue or modify any medication or therapy presently being taken pursuant to medical advice, without obtaining approval from a healthcare professional. If you have a health problem (physically or mentally), please speak to your doctor or a health care professional immediately about your condition. You take complete responsibility for your own physical/mental health and emotional well-being. It is up to you to independently assess any decisions, actions or inactions, resulting from or relating to the website or a coaching experience.

Certain techniques and behaviors taught or suggested in connection with the Services, such as PQ Reps, include techniques to narrowly focus on one physical sensation or object of attention. You are solely responsible for only using such techniques safely, including by ensuring that you are in an environment and situation that permits you to engage in them safely. You should never use any such techniques when engaged in any activity that requires you to pay attention more broadly in order to keep safe, such as when you’re moving or driving.

Inga Michaelsen DISCLAIMS, TO THE FULL EXTENT PERMITTED BY LAW, ANY ALL LIABILITY FOR ANY ADVERSE AFFECTS RESULTING FROM THE USE OF THE SERVICES OR ANY USER’S RELIANCE ON ANY INFORMATION PROVIDED VIA THE SERVICES.

Limitation of liability

To the maximum extent permitted by law, Inga Michaelsen’s aggregate liability related to these Terms (whether under contract, tort or otherwise) is limited to the amounts paid by you for the Products. Inga Michaelsen will not be liable for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, or otherwise, due to any act or default of any other person or business, whether owners, staff, agents or otherwise, affiliated with Inga Michaelsen.  Inga Michaelsen WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, LOST PROFITS, INCIDENTAL, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES RELATED TO THIS AGREEMENT (WHETHER UNDER CONTRACT, TORT OR OTHERWISE).

Indemnification

You agree to defend, indemnify and hold Inga Michaelsen (and its directors, officers, members, investors, managers, employees and agents) harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Services, your placement or transmission of any message, content, information, software, or other submissions through the Services, or your breach or violation of the law or of these Terms. Inga Michaelsen reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Positive Intelligence’s defense of such claim.